Last Updated: December 23, 2025
By accessing or using Provend's vending services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
These Terms and Conditions govern your use of Provend's automatic beverage vending machines and related services. By booking, installing, or using our vending machines, you acknowledge that you have read, understood, and agree to be bound by these terms.
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any modifications constitutes acceptance of the updated terms.
Provend provides fully automatic beverage vending machines that dispense freshly made beverages including protein shakes, energy drinks, and other healthy beverage options. Our services are designed for gyms, fitness centers, offices, and other commercial facilities.
Our vending machines feature touchless operation, automatic beverage preparation, hygienic dispensing systems, and 24/7 availability. Machine specifications and features may vary based on the model and service agreement.
While we strive to maintain continuous operation, we do not guarantee uninterrupted service. Machines may be temporarily unavailable due to maintenance, repairs, restocking, or circumstances beyond our control.
Booking our services requires completion of a service agreement specifying machine placement, product selection, pricing structure, and service terms. Agreements typically have a minimum term of one year unless otherwise specified.
Clients must provide:
Professional installation is performed by Provend technicians. Installation timing will be coordinated with the client. Any delays caused by unavailability of required facilities or client-side issues may result in rescheduling fees.
Provend offers various pricing models including revenue sharing arrangements, flat monthly fees, or per-transaction charges. Specific pricing is outlined in your service agreement.
Payments are due according to the schedule specified in your service agreement. Late payments may incur additional charges and may result in service suspension.
We reserve the right to adjust pricing with 30 days written notice. Price changes will not affect existing agreements until renewal unless mutually agreed upon.
All beverages are prepared using approved ingredients and formulations. We maintain strict quality control standards and comply with all applicable food safety regulations.
Product ingredients and allergen information are displayed on each machine. Users are responsible for reviewing this information before purchase. Provend is not liable for allergic reactions resulting from failure to review allergen information.
If you receive a defective product, please report it immediately through the contact information displayed on the machine. We will provide a refund or replacement as appropriate.
Provend performs regular maintenance including cleaning, sanitization, restocking, and equipment servicing. Maintenance schedules are outlined in your service agreement.
We respond to repair requests promptly. While we strive to minimize downtime, we are not liable for revenue loss or inconvenience resulting from machine malfunctions or necessary repairs.
Clients must not attempt to repair, modify, or tamper with machines. Any damage resulting from unauthorized interference will be charged to the client.
Provend's liability is limited to the maximum extent permitted by law. We are not liable for indirect, incidental, consequential, or punitive damages arising from use of our services.
Products are provided "as is" without warranties of any kind beyond those required by law. We do not guarantee specific health or fitness results from consuming our beverages.
We are not responsible for theft, vandalism, or damage to machines caused by third parties. Clients are encouraged to place machines in secure, monitored locations.
Our maximum liability under any service agreement shall not exceed the total fees paid by the client in the 12 months preceding the claim.
Clients may terminate service agreements with 30 days written notice after the minimum contract term. Early termination may incur fees as specified in the service agreement.
We reserve the right to terminate service for:
Upon termination, we will coordinate machine removal at a mutually convenient time. The client must ensure the machine is accessible and in substantially the same condition as installation, normal wear excepted.
The Provend name, logo, and all related marks are trademarks of Provend. Clients may not use our trademarks without prior written permission.
Our vending machines contain proprietary technology and software. Clients may not reverse engineer, copy, or attempt to extract our proprietary information.
Our machines may collect usage data, transaction information, and operational metrics. This data is used to improve service quality and optimize operations.
Use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference. Please review our Privacy Policy for details on data handling practices.
In the event of any dispute, both parties agree to first attempt resolution through good faith negotiation.
Any disputes not resolved through negotiation shall be settled through binding arbitration in accordance with applicable arbitration rules. Each party bears its own costs unless otherwise determined by the arbitrator.
These terms are governed by the laws of the jurisdiction where Provend's principal office is located, without regard to conflict of law provisions.
Clients agree to indemnify and hold Provend harmless from any claims, damages, losses, or expenses arising from:
Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, acts of war, government actions, pandemics, labor disputes, or supply chain disruptions.
In the event of force majeure, the affected party will notify the other party promptly and make reasonable efforts to resume performance as soon as possible.
These terms, together with your service agreement and privacy policy, constitute the entire agreement between you and Provend regarding our services.
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Failure to enforce any provision of these terms does not constitute a waiver of that provision or any other provision.
Clients may not assign their rights or obligations under these terms without our written consent. We may assign our rights and obligations to any successor or affiliated entity.
All notices must be in writing and sent to the addresses specified in your service agreement. Notices are deemed received when delivered by email, courier, or certified mail.
For questions about these Terms and Conditions, please contact us through the information provided on our Contact page or displayed on your vending machine.
We aim to respond to all inquiries within 24-48 hours during business days.