Last Updated: December 23, 2025
Provend is committed to protecting your privacy. We collect information necessary to provide our vending services, including contact details for booking inquiries, location information for vending machine placement, and usage data from our automated vending systems to ensure optimal service delivery.
The information we collect is used to process bookings and service requests, maintain and improve our vending machines and beverage quality, communicate with you about our services, and analyze usage patterns to optimize product offerings.
We implement industry-standard security measures to protect your personal information. Our automated vending systems are designed with privacy in mind, and we do not share your information with third parties except as necessary to provide our services.
By using Provend vending services, you agree to our terms and conditions. Our vending machines provide freshly made beverages in gyms, offices, and fitness facilities. We strive to maintain machine functionality and product quality at all times.
When you book our vending services, we work with you to determine the best placement and configuration for your facility. Installation is performed by our professional team, and we provide ongoing maintenance and support.
All beverages are prepared using our automatic and hygienic touchless system. We guarantee fresh, quality products with every pour. If you experience any issues with product quality, please contact us immediately.
Service bookings can be cancelled or rescheduled with 48 hours notice. For machine removal requests, we require 30 days notice to coordinate logistics and final service.
Our touchless vending technology ensures the highest hygiene standards. Every beverage is prepared fresh with minimal human contact, reducing contamination risks and ensuring safety for all users.
Provend vending machines undergo regular cleaning and maintenance schedules. Our team performs routine inspections, deep cleaning, and equipment servicing to maintain optimal performance and safety.
We comply with all local and federal food safety regulations. Our products meet nutritional labeling requirements, and our machines are regularly inspected for compliance with health codes.
If a machine malfunctions or dispenses an unsatisfactory product, please report it immediately. We provide refunds or credits for confirmed product quality issues and work quickly to resolve any machine problems.
For facilities with contracted service agreements, we offer service credits for extended machine downtime beyond our control. We're committed to maximizing uptime and customer satisfaction.
Our support team is available to address any concerns about our vending services. We aim to respond to all inquiries within 24 hours and resolve issues promptly.
We offer flexible partnership models for fitness facilities. Revenue sharing options are available, and we customize product offerings to match your member preferences. No upfront costs for equipment installation.
Corporate partnerships include flexible pricing models, customized product selection for your workforce, and optional employee wellness programs. We work around your schedule for installation and maintenance.
Partnership agreements typically run for a minimum of one year. Terms include service level agreements, maintenance schedules, product rotation options, and transparent pricing structures.