Privacy Policy

This Privacy Policy applies to the ProVend website, including our contact and enquiry forms, product pages, and website administration tools used to respond to inbound business enquiries.

We aim to process personal data responsibly and in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023 where it applies.

When you contact ProVend through this website, we collect the information you submit directly to us and limited technical information generated when you browse the site.

• Contact and enquiry information such as your name, email address, phone number, company name, product interest, location, deployment requirements, and message content.
• Operational enquiry data such as expected machine count, timeline, venue type, user volume, and installation context when you submit a full business enquiry.
• Basic device and visit information such as your IP address, page path, browser user agent, language, timezone, screen size, platform, and approximate location headers made available by our hosting environment.
• Administrative login session data for authorised internal users of the admin area.

We use the information we collect to run the website, respond to enquiries, assess deployment fit, and manage customer communications.

• To reply to product, partnership, service, and general contact requests.
• To prepare proposals, follow-up responses, and deployment discussions.
• To route enquiries internally and manage them through our admin workflow.
• To send acknowledgement emails or operational follow-ups relating to your enquiry.
• To understand website usage patterns and improve page performance, messaging, and user experience.
• To maintain security, prevent abuse, and protect the integrity of the website and admin area.

The website uses local browser storage to remember your cookie banner response and session storage to avoid counting the same browsing session multiple times in our visitor tracking flow.

If you are an authorised admin user, we also set a secure, HTTP-only admin session cookie after login so the admin area can remain authenticated for a limited session.

• Cookie consent preference stored in local storage.
• A session flag used to reduce duplicate visitor event logging during the same browser session.
• An admin authentication cookie used only for signed-in admin users.

We do not sell personal data submitted through this website. We may share information only when needed to operate our services or comply with legal obligations.

• With hosting, database, email, and infrastructure providers that support the operation of the website and enquiry workflow.
• With authorised ProVend personnel who need access to respond to enquiries, manage service discussions, or administer the platform.
• With legal, regulatory, or law-enforcement authorities where disclosure is required by law or reasonably necessary to protect our rights, users, or systems.
• In connection with a business restructuring, merger, acquisition, or asset transfer, subject to appropriate confidentiality and legal safeguards.

We retain enquiry and visitor information only for as long as reasonably necessary for legitimate business operations, record-keeping, lead management, security, and compliance purposes.

Retention periods may vary depending on whether the information relates to an active sales discussion, completed deployment, support history, unresolved issue, internal audit requirement, or legal obligation.

We use reasonable administrative, technical, and organisational measures to protect information handled through the website. These measures include access controls for the admin area, restricted operational access, and secure service integrations where available.

No internet-based system can be guaranteed to be completely secure, so you should avoid sending highly sensitive information through open web forms unless specifically requested through a secure process.

Subject to applicable law, you may request access to your personal data, ask us to correct inaccurate data, request deletion where legally appropriate, or withdraw consent where processing depends on consent.

You may also choose not to provide certain information, but that may limit our ability to assess your enquiry, contact you, or provide an accurate commercial response.

For privacy requests or questions, email hello@provend.com or call +91 85954 92739 | +91 63946 67846.

This website is intended for business, institutional, and operational enquiries. It is not directed to children, and we do not knowingly solicit personal data from children through this website.

This website may link to third-party platforms such as Instagram, LinkedIn, or WhatsApp. Once you leave our website, the privacy practices of those third parties will apply to your use of their platforms.

We may update this Privacy Policy from time to time to reflect changes to our website, service workflow, legal obligations, or operational practices. The updated version will be posted on this page with a revised effective date.

For privacy requests or questions, email hello@provend.com or call +91 85954 92739 | +91 63946 67846.